Terms of Service

Article 1 (Purpose)

These Terms set out the rights, duties and responsibilities of TritonSensing (the “Company”) and its members, and other necessary matters, in connection with the use of the TS·AIoT service (the “Service”) provided by the Company.

Article 2 (Definitions)

The terms used in these Terms have the following meanings.

1. “Service” means the collection, storage, viewing, alerting and analysis of gas measurement data, and all related services, that the Company provides through its websites (ts-aiot.com and its subdomains), PC software, gateway apps and other channels.
2. “Member” means an individual or business that has agreed to these Terms and entered into a service agreement with the Company. Members are either personal members or business members.
3. “Account” means the email address and password, or a linked external account allowed by the Company (Kakao, Naver, Google, etc.), used to identify a member and give access to the Service.
4. “Device” means a gas detector, sensor module, gateway or other equipment that a member registers with the Service to send measurement data.
5. “Measurement data” means gas concentrations and other values measured by a device and sent to the Service, together with the time of measurement and device status information.
6. “Plan” means a pricing tier that sets the scope of use of the Service, such as the record retention period, storage space, number of alert rules and number of AI assistant uses. A plan that charges a fee is a “paid plan”.
7. “Alert” means the function by which the Service notifies a member on screen, by email or otherwise when measurement data exceeds a threshold set by the member.
8. “AI assistant” means the Service function that answers members’ questions using generative artificial intelligence.

Article 3 (Posting and amendment of the Terms)

1. The Company posts these Terms on the Service so that members can read them easily.
2. The Company may amend these Terms to the extent that this does not violate applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
3. When the Terms are amended, the Company announces the effective date and the reasons on the Service from 7 days before the effective date. If a change is unfavourable to members or material, the Company announces it from 30 days before the effective date and also notifies members individually by email or similar means.
4. A member who does not agree to the amended Terms may withdraw before the effective date. If the Company, when giving notice under paragraph 3, clearly stated that members who do not object by the effective date will be deemed to have agreed, and a member does not object, the member is deemed to have agreed to the amended Terms.

Article 4 (Matters not covered)

Matters not set out in these Terms, and the interpretation of these Terms, follow applicable laws and general commercial practice. The Company may set detailed operating rules and announce them on the Service when necessary. If such rules differ from these Terms, these Terms prevail.

Article 5 (Formation of the agreement)

1. The service agreement is formed when a person who wishes to join agrees to these Terms, applies in the form set by the Company, and the Company accepts the application. The Company may verify the applicant through the email address entered at sign-up.
2. Persons under the age of 14 may not become members.
3. A person who signs up as a business member must enter the correct business registration number and must have authority to represent or act for that business.
4. Members may sign up or log in with an external account allowed by the Company, such as Kakao, Naver or Google. These Terms also apply in that case.

Article 6 (Acceptance and refusal of applications)

1. The Company may refuse the following applications, and may terminate the agreement if it learns of them after acceptance:
   1. the application uses another person’s name, email address or business registration number;
   2. false information is entered, or information requested by the Company is not entered;
   3. the applicant is under the age of 14;
   4. it is confirmed that the application violates the law or is made for an improper purpose.
2. The Company may postpone acceptance until the problem is resolved if it lacks capacity or has technical problems.

Article 7 (Changes to member information)

Members can check and correct their information in the account settings. If the information entered at sign-up changes, the member must correct it promptly, and the member bears any disadvantage caused by failing to do so, unless the Company acted intentionally or negligently.

Article 8 (Account management)

1. Members must manage their own account and password and may not lend or transfer them to anyone else.
2. If a member learns that their account has been stolen or is being used by someone else, the member must change the password immediately and notify the Company.
3. The member bears any loss caused by failing to notify the Company under paragraph 2 or failing to follow the Company’s guidance, unless the Company acted intentionally or negligently.

Article 9 (Notices to members)

1. The Company notifies members through the email address they registered, notifications on the Service, and similar means.
2. For notices to all members, the Company may post the notice on the Service for at least 7 days instead of notifying each member. Matters that materially affect a member’s transactions are notified individually.

Article 10 (Content of the Service)

The Company provides the following services.

1. Device registration and management
2. Real-time viewing, storage, charts and download of measurement data
3. Alerts based on thresholds set by the member
4. AI assistant
5. PC software, apps and firmware, and their updates
6. Other services that the Company decides on and announces

Article 11 (Provision, change and suspension of the Service)

1. As a rule, the Company provides the Service 24 hours a day, all year round.
2. The Company may temporarily suspend all or part of the Service for unavoidable reasons such as maintenance, replacement or failure of equipment, communication failures or natural disasters. Planned maintenance is announced in advance; where advance notice was not possible, the Company gives notice promptly afterwards.
3. The Company may change the Service or discontinue part of it. In that case it announces the changes and their timing from 7 days before the effective date (30 days if unfavourable to members), and if the content of a paid plan is reduced or discontinued, it refunds the fee for the remaining period.

Article 12 (Important notice on gas safety)

Article 13 (AI assistant)

1. The AI assistant is operated using generative artificial intelligence, and its answers are output generated by artificial intelligence. The Company indicates this on the Service.
2. Answers from the AI assistant may be wrong or incomplete. When making important decisions, especially decisions about safety, members must not rely on the answers alone and must check the original measurement data and the situation on site.
3. Members must not enter other people’s personal information, unique identifiers such as resident registration numbers, or sensitive information such as health information into the AI assistant.
4. The Company stores the questions and answers of the AI assistant and uses them to provide conversation history, manage usage limits, prevent abuse and investigate errors. Members can delete their conversation history themselves. Details are set out in the Privacy Policy.
5. The number of daily uses depends on the plan, and the Company may limit excessive requests in a short period to keep the Service stable.

Article 14 (Software)

1. The Company provides the PC software, gateway apps and device firmware needed to use the Service (the “Software”) and grants members a non-transferable, non-exclusive right to use it for the purpose of using the Service.
2. The Company may update the Software to improve features and security, and some updates may be downloaded automatically.
3. Open-source components included in the Software are subject to their own licences.

Article 15 (Information and advertising)

1. The Company may send members information needed to use the Service (maintenance, outages, payments, security, changes to the Terms, etc.) by email or similar means.
2. The Company sends advertising information only to members who have agreed in advance, and members can withdraw that consent at any time in the account settings or through the unsubscribe link. In accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Company confirms every 2 years whether members still agree to receive it.

Article 16 (Plans and fees)

1. The scope of use and fees of each plan, and whether VAT is included, are posted on the pricing page of the Service.
2. The Free plan is free of charge and can be used without registering a payment method.

Article 17 (Payment and automatic renewal)

1. Paid plans are used in one-month periods and are charged automatically on the same day each month to the payment method the member registered (recurring payment). Each time a payment is made, the Company tells the member the amount and the next payment date.
2. If the Company increases the recurring payment amount or turns a feature that was free into a paid feature, it notifies the member by email or similar means at least 30 days in advance of the change, its timing and how to cancel, and obtains the member’s consent. If the member does not consent, the recurring payment ends on the last day of the period under the existing terms.
3. Payment details such as card numbers are processed by the payment service provider, and the Company does not store full card numbers.

Article 18 (Withdrawal of subscription, cancellation and refunds)

1. Members may withdraw their subscription within 7 days of paying for a paid plan. If the paid plan’s features were not used during that time, the full amount is refunded; if they were used, the fee for the days used is deducted from the refund.
2. Members can cancel the recurring payment at any time in the account settings, and the Company does not make cancellation harder than signing up or paying. After cancellation, no further fees are charged from the next payment date, and the member can keep using the paid plan until the end of the period already paid for.
3. If a member wants a refund for the remaining period (early termination), the Company refunds the fee for the remaining days minus 10% of that amount.
4. If, for reasons attributable to the Company, a paid plan could not be used for 4 or more consecutive hours without prior notice, the Company extends the plan free of charge by three times the time it could not be used. Separately, the member may claim damages under Article 26.
5. Any fee paid by mistake or overpaid is refunded in full.
6. Refunds are made to the original payment method or, if that is not possible, by a method agreed with the member. The Company starts the refund process within 3 business days of the day the reason for the refund arises.

Article 19 (Changing plans)

1. Members can change plans at any time. An upgrade applies immediately and the difference for the remaining period is charged; a downgrade applies from the next payment date.
2. When a member downgrades, or a paid plan ends and the member returns to the Free plan, measurement data older than the new plan’s retention period is deleted. The Company notifies the member by email or similar means at least 7 days before deletion, and the member can download the data before then.

Article 20 (Rights to and use of measurement data)

1. Members own the rights to their measurement data and the information they enter into the Service (device names, installation notes, alert settings, etc.).
2. The Company uses measurement data only as far as necessary to provide the Service, respond to failures and maintain security, and does not provide it to others without the member’s consent except as required by law.
3. The Company may use statistics processed so that no specific member or site can be identified to improve the Service.

Article 21 (Retention and deletion of data)

1. Measurement data is kept for the retention period of the member’s plan (Free 7 days · Basic 30 days · Pro 90 days · Max 365 days) and deleted step by step after that period.
2. Within the retention period, members can download their measurement data in the ways the Service offers (such as CSV download).
3. When a member withdraws, the Company deletes the member’s measurement data and AI conversation history without delay. Information that must be kept by law is kept separately for the period set out in the Privacy Policy.

Article 22 (Duties of the Company)

1. The Company complies with the law and these Terms and strives to provide the Service stably and continuously.
2. The Company maintains security measures to protect members’ personal information, and publishes and complies with its Privacy Policy.
3. The Company handles legitimate opinions and complaints from members promptly. If it cannot do so promptly, it informs the member of the reason and the schedule.

Article 23 (Prohibited acts)

Members must not do any of the following.

1. Enter false information when applying or changing information
2. Use or register another person’s account or device without permission
3. Access the Service’s servers or communication paths without permission, exploit security vulnerabilities, or disrupt operations by sending excessive requests
4. Copy, modify, distribute, sell or reverse-engineer the Service or the Software without the Company’s permission, except where permitted by law
5. Collect information from the Service by automated means without permission
6. Manipulate measurement data or alerts to deceive others
7. Use the AI assistant to break the law, infringe the rights of others or get around the limits of the Service
8. Any other act that violates the law or these Terms

Article 24 (Restrictions on use)

1. If a member violates Article 23, the Company may restrict use in stages, from a warning to temporary suspension to termination of the agreement, depending on the seriousness of the violation. In cases of legal violations or serious risks to the security of the Service, it may suspend or terminate immediately.
2. When restricting use, the Company informs the member of the reason and duration, and the member may object within 7 days of receiving the notice. If the objection is justified, the Company lifts the restriction immediately.

Article 25 (Withdrawal)

1. Members can withdraw at any time in the account settings, and the Company processes the withdrawal immediately.
2. If a member withdraws while using a paid plan, refunds are made under Article 18.
3. After withdrawal, the account and data cannot be restored, so please download any data you need before withdrawing.

Article 26 (Damages)

If the Company or a member causes damage to the other by violating these Terms, it compensates for that damage, unless it acted without intent or negligence.

Article 27 (Limitation of liability)

1. The Company is not liable when it cannot provide the Service because of causes beyond its control, such as natural disasters, war, power outages or line failures of telecommunication carriers.
2. The Company is not liable for damage caused by reasons attributable to the member, such as device failure, incorrect installation, neglected calibration, the member’s network environment or careless account management.
3. Despite paragraphs 1 and 2, if the Company acted intentionally or negligently, it is liable in accordance with applicable laws.

Article 28 (Dispute resolution)

1. The Company operates a customer support desk (phone +82-70-4755-9104, email support@tritonsensing.com) to handle members’ opinions and complaints.
2. If a dispute arises between the Company and a member, the member may apply for mediation to the Korea Consumer Agency, the Electronic Document and Transaction Dispute Mediation Committee or other relevant bodies.

Article 29 (Governing law and jurisdiction)

1. The laws of the Republic of Korea apply to these Terms and to disputes about the use of the Service.
2. Lawsuits between the Company and a member are filed with the court that has jurisdiction under the Civil Procedure Act of Korea.

Addendum

These Terms take effect on October 2, 2026.